General terms and conditions of contract for wine tourism activities. Cancellation and refund policy.

1.- Company identification.

The ecotourism company COSTER D’EN SALA, under the company name ASPRES I ARRIMS, S.L.U., with C.I.F. no. B98513203, has its tax address at calle Chile, 1-21, 46021-Valencia, and is registered in the Registro de Empresas de Turismo Activo y Ecoturismo (Register of Active Tourism and Ecotourism Companies) under number TA-359-A. In addition, the company has a website with information about the company and its activities at www.costerdensala.com. Likewise, the main contact email address for Coster d’En Sala is info@costerdensala.com.

2.- General terms and conditions of contract.

Coster d’En Sala complies with all regulations under Decreto 4/2024 of the GVA, which governs active tourism and ecotourism. For these purposes, please note that:

  • Coster d’En Sala does not receive visitors; it receives guests. Anyone who comes to Coster d’En Sala should feel “at home”.
  • Bookings are managed via WhatsApp (+34 655 856 378) or by email at enoturismo@costerdensala.com. The booking form on www.costerdensala.com is for information purposes only, as the booking must be completed through one of the means indicated above and once the established amount has been paid.
  • Coster d’En Sala holds a Civil Liability insurance policy for Active Tourism and Ecotourism Activities of €600,000, taken out with the insurer AXA.
  • Coster d’En Sala also holds a group accident insurance policy for Active Tourism and Ecotourism Activities, likewise taken out with AXA.
  • The guide is accredited with the ecotourism company card showing our registration number. If it is not visible, guests may request that it be shown during the activity.
  • By booking an experience with Coster d’En Sala through their representative, the guest accepts the date and price of the activity, as provided together with the document (email or WhatsApp) sent upon completing the registration, and the following conditions, which imply full acceptance:
    • At Coster d’En Sala we take care of the quality of our experiences and seek to maintain a balance between the use and conservation of natural resources. Complaint forms are available during the experiences.
    • We ask our guests not to generate waste and to respect our surroundings (especially the flora and fauna).
    • Our experiences are of low difficulty. In any case, if any of our guests suffers from a chronic condition, they must provide the relevant information on their state of health before starting the activity. The guide has the appropriate training and experience for each activity carried out, and their instructions must always be followed to ensure safety during the activity.
    • The person in charge of the experience reserves the right to refuse admission to the activity to anyone under the influence of alcohol or any drug that affects their abilities.
    • Coster d’En Sala shall not be liable for any direct or indirect loss or damage that guests may suffer in the organised activities arising from Covid19 or similar.

3.- Important information. Cancellation and refund policy. Other conditions.

  • Times and punctuality:

The exact time of your experience will be agreed when you make your booking, taking into account the season, temperatures and available daylight.

Punctuality: Space and facilities at Coster d’En Sala are limited; therefore, once 20 minutes have passed since the start of the visit, the guest will not be able to join the walk, but may still take part in the tasting. In any case, no partial refund of the visit price will be given.

  • No toilet facilities: our experiences take place outdoors and, for the time being, we do not have toilet facilities.
  • Changes to bookings: The booking may always be changed within the 72-hour period provided for final confirmation of the number of places. Once the booking has been confirmed, and in any case within the 72 hours immediately preceding the scheduled date of the booking, neither the booking nor its conditions may be changed.
  • Personal information: Due to legal requirements, we will ask you for certain personal details, which we will handle in accordance with the requirements of the Law.
  • Pets: Pets are welcome, but only for private groups. On Open Days, to avoid disturbing other visitors, pets are not allowed.
  • Cancellation and refund:

If the guest cancels without a previously justified reason, the following penalty criteria shall apply:

  • 72 hours before the booking date: penalised with 100% of the amount paid as an advance booking.
  • Failure to attend without notice is penalised with 100% of the booking amount.
  • Weather: Coster d’En Sala holds its experiences outdoors. In the event of adverse weather conditions affecting the experience, the company reserves the right to cancel it or change the date, as the schedule allows. This notice may be given up to 12 hours in advance, when weather forecasts or current alerts are more reliable.

If Coster d’En Sala cancels the experience, any amount paid in advance as a booking deposit will be refunded in full.